Refund Policy

Our products are digital accounts delivered instantly. Refunds and replacements are therefore handled under the conditions below.

1. Undelivered orders

If an order cannot be delivered because of stock, supplier or technical reasons, the amount is refunded to your balance automatically; you do not need to request it.

2. Pre-order delays

For "delivered in 0–3 hours" products you are notified if the promised time runs out. You can keep waiting or get the amount refunded to your balance.

3. Faulty accounts (warranty)

• Our warranty is a login warranty covering login problems caused by the account itself: wrong or non-working login details, or an account that is already disabled/suspended at delivery. In that case contact us with your order number within the product's warranty period after delivery (shown in the product panel; 24 hours if not stated).
• Google's security checks on a new device or IP (QR code, phone or SMS verification) are not a fault — the account is valid and this is not covered. Sign in via the Gmail app, a mobile device or myaccount.google.com.
• The warranty is fulfilled as soon as you sign in successfully. Closures, locks or phone/SMS verification requests caused after sign-in by usage, settings changes, IP/device changes or other user actions are not covered.
• If the first sign-in fails, contact us before retrying repeatedly; many failed attempts can lock the account.
• After checking, the faulty account is replaced; if no stock is available, the price paid for that account is refunded to your balance.
• Accounts whose password or recovery details were changed, that were used, or that were restricted by the platform after your actions are not covered.
• Please include the order number, the affected account(s) and a screenshot of the error; requests without a screenshot cannot be reviewed.

4. Balance

• Your balance can be spent on the Site.
• To withdraw your balance in crypto, contact support. Network and processing fees are on you; a balance that does not cover the fees cannot be withdrawn and can be spent on the Site.
• Deposit bonuses (extra balance added on top of a deposit) can only be spent on purchases; they cannot be withdrawn or refunded. Your deposited balance is always spent first. If an order paid partly with bonus is refunded, that part returns as bonus. We may cancel bonuses obtained through abuse (e.g. multiple accounts or deposit-and-withdraw cycles).

5. Guest orders

Refunds for orders placed without an account go to the balance of the account linked to the email you entered. Use "Forgot password" on the sign-in page to set a password for that email and use the balance.

6. Crypto payments

• Payments sent on a blockchain cannot be reversed. Payments sent on the wrong network or to the wrong address are lost; we cannot help and no refund is made.
• Pay the full amount: underpayments and payments below the minimum deposit are not credited or refunded.
• If you overpaid, contact support with your payment number.

7. Right of withdrawal

The right of withdrawal does not apply to digital goods delivered instantly. This policy protects you in case of a faulty delivery.

8. How to request

Write to [email protected] or use the channels on our Contact page, including your order number. Requests are answered during support hours.